Privacy Policy

Totnes Climate Hub is a project of Transition Town Totnes (registered charity number 1138865). This privacy policy outlines how we will use personal data submitted through the Totnes Climate Hub website (

What information do we collect about you?

Totnes Climate Hub collects personal data when you choose to sign up to our mailing list through the form on our website, submit an enquiry through our contact form or register for an event through a form on our website or a third-party ticketing website.

We occasionally collect personal data through user surveys which are shared by email and on social media. These surveys will always include an explanation of how the data will be used.

We use performance cookies from Google Analytics and WordPress to collect aggregated information about how users interact with our website. We collect information including which pages are visited, how many pages are visited, how long each session lasts and which links are clicked. This helps us improve our website and provide users with a better experience. For more information on how Google uses the data provided, please visit

You can decline cookies when visiting this website through the pop-up banner. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

How will we use the information about you?

We use personal contact information to communicate with you about our news and events, and local community events, via the main Transition Town Totnes monthly e-bulletin, and via any specific project mailing lists or newsletters.

Survey data will be used to understand your needs whilst implementing and evaluating projects. Your personal data will not be used in any other way unless expressly stated at the time the survey took place.

We use aggregate information collected from the website and social media to track the demographic of people interacting with us. Data will not be identifiable.

Will we share your personal data?

We will never share your personal data with anyone outside of Transition Town Totnes, except when required to do so legally i.e. to law enforcement agencies.

Your personal data will not be shared between separate Transition Town Totnes projects – by opting in to receive emails from Totnes Climate Hub, you will not be added to any other Transition Town Totnes mailing lists.

Use of Data Processors

We use a third-party supplier to send marketing communications. For example, we use MailChimp to send some of our emails, and as such we transfer lists of email addresses to their system.

We endeavour to keep all personal data hosted within the EEA. If it is ever desirable to transfer your data outside of the EEA, as is the case with MailChimp, we look at this on a case-by-case basis to ensure that robust data-sharing agreements are in place. For example, MailChimp hosts its data in the US, and uses Standard Contractual Clauses. Such clauses have been declared by the European Commission to provide adequate protection for personal data, and as such we are happy to use it.

How can you access, delete, or amend your personal data?

Under EU data protection regulations (GDPR) individuals have specific rights regarding their personal data:

  • The right to be informed about how personal data is being used
  • The right to access one’s personal data
  • The right to prevent use of personal data
  • The right to correct or erase personal information
  • You can ask us what personal data we hold about you, and we will let you know within 30 days. You can also ask us to correct or erase your personal information.

To do so please email

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees, volunteers and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

The Totnes Climate Hub website occasionally contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Totnes Climate Hub is not responsible for the content of any third party websites.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on our web page. This privacy policy was last reviewed on 23rd February 2024.

GDPR Compliance Statement

Transition Town Totnes are:

Controllers of contact information, provided by individuals electing to be contacted by emails providing information about TTT events and projects and requesting donations.

Controllers for personnel information in relation to TTT’s Trustees, employees and volunteers, as appropriate.

We aim to ensure:

  • Transparency with regard to the use of data.
  • That any processing is lawful, fair, transparent and necessary for a specific purpose.
  • That data is kept safely and securely.
  • If you have any questions about our GDPR compliance activity, please contact the Coordinator/Office Manager at

How to Contact Us

Please contact us if you have any questions regarding our privacy policy, or would like to access, amend, or delete your personal data:

Email us at

Call us on 01803 867358